Last week, we talked with Sue Sinclair about developing a customer service philosophy. Raspberry Kids is an online lifestyle store that carries fresh, healthy and fun products for kids and families. They offer free store pick-ups, exclusive shopping events and of course the convenience of shopping online.
Hear the podcast on Soundcloud.
Sue’s Tips For Getting Your Staff To Deliver Great Customer Service
- It’s not about getting your staff to do it exactly your way, but more about hiring the right people to start with.
- Important to hire staff that gets the culture and understand the standards around customer service.
- Give them autonomy to make the decisions that need to be made to resolve whatever issues that the customer has.
- Get the right people on the bus and set high standards.
