When defining customer service in your business, set clear standards that everyone can understand and adhere too. Ask yourself, what would YOUR expectations be if YOU were a customer? These could include the following:
• Know your customer needs and work towards meeting them
• Be accountable in all circumstances
• Be aware of body language and tone of voice
• Be professional
• Always wear a name badge so that the customer knows whom he is dealing with.
The list of standards is endless and despite every business being very different, the principles of customer service is the same wherever you go, and this is to always be remembered.
A great example of a Definition of Customer Service can be found here.
Every key member of your organization should hold a copy of your customer service policy. A simplified version can be posted on bulletin boards at strategic places in the office. At every team meeting, a section of the policy can be reviewed and discussed. Rather than becoming a document that gets shelved, make it an integral part of your business.
Whatever the size of your business, this definition will make the expectations of your personnel clear. At the end of the day, if there were no customers, there would be no business