During the holidays, customers are likely to stream into your store much more often than the rest of the year, leading to you and your sales team being busy and worn out!
Here are some tips on dealing with the crazy holiday rush without compromising customer service.
Serve multiple customers. This is the one case where multitasking is not a myth. When you’re with one customer, you need to be able to look up and greet another customer or answer simple and quick questions. This will avoid having to deal with an angry or impatient customer afterwards. As long as you’re polite and friendly about it and continue helping the original person with the same effectiveness, most people don’t mind. In fact, it can lead to customers chatting with one another and enjoying themselves as well.
Know when you can’t. Sometimes a customer’s question isn’t simple or quick to answer and sometimes they need more care. It’s important to recognize when this is the case, so that you’re not taking away from the original customer. Call another associate over for additional help or explain to the new customer that you will gladly assist them with that in a few minutes when you are finished what you are working on.
Ensure pricing and signage are up to date. We often skip steps like this in our stores because we assume we’ll get a chance to speak to and inform each customer, but sometimes we’re outnumbered! By ensuring that every item has a price on it and all signage is clear, simple to understand and easy to find, it takes the pressure off of you and your team to ensure you tell each customer about every promotion in the store and saves you from having to answer questions about prices. It’s also important to know that not every customer will take the time to ask the price of an item; often times they’ll put it back down and decide they don’t want it “that” badly.
Be sure to take regular breaks. This may seem counter intuitive when it’s busy, but it’s so important that you and the team are taking regular breaks to get some rest and regroup. This will keep your mind fresh and your demeanour chipper. Even if your breaks are short, it’s important to take them!
Stay hydrated and well fed. When business gets busy, it’s easy to forget or ignore the basics. Make sure you’re looking after yourself and your team is doing the same! Eat regular nutritious meals and snacks on those breaks mentioned in number 3 and drink plenty of water! At the end of the day, you’ll be thankful you did! You’ll also be able to better keep up with your customers.
If you enjoyed tips one through five. Part two will be available December 3rd.